Ojo Santa Fe Spa Resort

We loved Ojo Santa Fe. We live in Albuquerque but have not been here before. the restaurant was great. The manager, Conner, was very attentive, as was Ever (assistant mgr?). Esther was one of the best servers we have ever experienced - so good in fact, that we went back for brunch the next morning to see her : ) Only downside - noise in the rooms, from other rooms and outside.

I'd never been to a spa resort and had NO IDEA what to expect. We stayed two nights in one of the Cottonwood Rooms. Pretty nice rooms, though slightly dated and probably not what you'd call luxurious. They're comfortable enough, but didn't feel like Wow, We're at a Resort! kinda comfortable. Also, amenities are few and far between (The ice maker in our building, for example, was located in a common room that needs a bit of care -- the ice dumps into a fridge where it seems you're expected to fish it out -- in huge chunks -- by hand. Bleagh.) The setting itself is really beautiful, even on a cold winter day, and seeing the steam come off the gigantic soaking tubs in the main area is actually pretty magical. The tubs were hot, towels were well-stocked, and customers were generally all kind and friendly to each other. The place wasn't terribly crowded during our visit, which was a plus, as it also meant the restaurant on-site was never crowded (we had dinner reservations, but when we arrived, the places was empty enough that they never even asked and just seated us immediately). The dining experience is exceptional--quality all around, great food, served quickly. Very nice. The only factor that takes this review down a notch is staffing. While generally kind and competent, they're inflexible about nearly everything. (Wanna checkout an hour late while a member of your party finishes a massage? Nope. Wanna be charged a fee to do so? Happy to accommodate. Nearly every interaction seemed as if things could be easily resolved if we just handed over the credit card.) We also paid for a private soak--and like others here, experienced the cross-armed foot-tapping from staff, who just seemed generally a bit put out by dealing with everyone. We felt like we were in the way. On the plus side, the person in our party who got the massage said it was definitely worth it, and you won't be disappointed by the general atmosphere and location. The bottom line: Would we go back? Probably. However, for the room rate we paid -- even receiving the NM local discount -- it seemed a *tad* steep for a run of the mill room. Next time, we'd probably just consider a day pass instead, rather than staying on site. And we likely wouldn't do a private soak again.

This was my second stay at Ojo Santa Fe Spa Resort. It is a beautiful resort! The casita was so nice, spacious, clean and felt luxurious in a rustic way. The Sage restaurant for casual food was really good and the hot springs are so relaxing. Everyone was super friendly and Joseph the manager was very helpful! It was a relaxing and wonderful trip!

I would call Ojo Santa Fe a spa resort only in the loosest sense. What I actually experienced was a mid-tier hotel that offered spa treatments. First the positives…..I had a massage with a wonderful therapist, very accommodating and skilled. I also really enjoyed sitting by the fireplace in my huge king casita. The thermal spas were very warm and lovely. And that's it. Now the negatives…..Ojo isn't located in downtown Santa Fe (25 minutes away) so you feel very isolated - if there were more to do at the resort this wouldn't be a problem, but the options are VERY limited. After I spent 10 minutes petting the puppies and learning about their chickens I was bored. It was cold while I was there and I'm sure there are more places to sit and relax in warm weather, but isn't Santa Fe cold at least half the year? The workout room was a joke (similar to a bad city hotel facility) and with only 1 yoga class offered per day do not expect to "get" or "stay" fit while you are there. The only option for breakfast is a grab and go until 10:00am! Finally, when I tried to check out there wasn't anyone at the registration desk…..I had to wait 30 minutes for someone to arrive. I booked this resort thinking it was one of the premier spa resorts in the country….but having stayed at Canyon Ranch, Miraval and Lake Austin this property doesn't even compare.

The grounds at Ojo Santa Fe are beautiful. Shout out to exceptional housekeeping supervisor Ozzy that went out of his way to get us into our room. Meals were enjoyable, spa service was very nice, and the hot springs were wonderful on a cool evening. Very nice respite.